Here are some frequently asked questions to help our new users get started

Parents

  • Click on Parents at the top of the page
  • Enter your details and click finish
  • You will receive an activation email – click link provided
  • You are now ready to log in to your QuickCliQ account
  • Add Students/Users to your account. This could be your children (students), or yourself if you are a staff member
  • Yes, within QuickCliQ a child can be shared between 2 separate user accounts. A child sharing request will need to be approved by the initial account holder for the child to be added to the second account holder.
  • On the login page click link “Forgot your password”
  • Enter your email address and click request password to receive a link to reset your password
  • Click on Add Student
  • Complete details, ensuring you have selected the correct school or institution
  • Click Next
  • Click on the STUDENT tab and apply the changes required
  • Select student from the dropdown box and click UPDATE STUDENT
  • You can update student details, transfer funds to the student account, add a student or smart rider card and change the students account password
  • Click on the Add Credit button and follow the prompts,
  • QuickCliQ accepts payment via Credit Card (Visa, Mastercard and Amex), PayPal or Direct Debit (Australian Bank Account)
  • The processing of payments is securely completed by Ezidebit, a payment company with over 27,000 customers across Australia and New Zealand that has the highest level of PCI DSS compliance. For more information on Ezidebit click here 
  • Click Save to link the card to the QuickCliQ student account

  • Our “Pay as You Go” function means you can pay for any items at the time of ordering
  • QuickCliQ accepts payment via Credit Card (Visa, Mastercard and Amex), PayPal or Direct Debit (Australian Bank Account)
  • The processing of payments is securely completed by Ezidebit, a payment company with over 27,000 customers across Australia and New Zealand that has the highest level of PCI DSS compliance. For more information on Ezidebit click here

Meals

 

  • Select the MEAL ORDER button and follow the prompts

Uniforms

 

  • Go to the UNIFORMS tab and follow the prompts

School fundraising and events

 

  • Go to the EVENTS tab and follow the prompts
  • If you require an order but have missed the cut off time, QuickCliq maybe able to help but it is at the discretion of your canteen.
  • Please contact QuickCliq directly on 1300 11 66 37.
  • We will take the order details and contact the canteen.
  • You canteen will advise our Support team whether they would accept the late order or not.
  • There must be available credit on your account for QuickCliq to take the order
  • Account holders will be charged a Late Order Fee for ALL meal orders placed by QuickCliq, outside of the standard ordering platform, plus the standard booking fee.
  • Double check your order confirmation email to ensure date was correct
  • You can also check the order in the “transactions” section of your account online
  • If the order was placed successfully, email the order details to support@quickcliq.com.au along with an explanation of the issue encountered
  • QuickCliQ will investigate with your canteen and provide reimbursement in the form of a voucher if approved by the canteen
  • Before cut-off time: Login to your account and select ACTIVE/CANCEL ORDERS. Locate your order and select CANCEL on the right-hand side of the order (you may need to scroll across to see the cancel link).
  • After cut-off time: Contact QuickCliQ on 1300 11 66 37 or your canteen directly. Cancelling orders after cut-off time will be at the canteen’s discretion
  • PLEASE NOTE: booking fees for all orders are non-refundable
  • Create Meal Order as above
  • In the Confirm Meal Order Section enter the voucher number
  • Click pay and place order to complete order as usual (please note no change is given if full amount of voucher is not used)
  • As a business, we need to cover our costs just the same as other, similar services to ours have been doing for many years.
  • We are proud to say we are still one of the cheapest solutions in market.
  • QuickCliQ applies the booking fee once per student per order, including over multiple breaks (morning tea and lunch).
  • Click on the PROFILE tab
  • Navigate to box entitled Account Balance Refund and Close Account
  • Select Refund Request to obtain a refund of any existing credit left on the account
  • Click on the PROFILE tab
  • Navigate to box entitled Account Balance Refund and Close Account
  • Select Close Account – this action will also request a refund of any existing credit left on the account

 

Still need some help?

Schools

  • All you need is access to the internet, a computer and any standard printer
  • Upon sign up you are assigned an Account Manager to guide you through the onboarding process and support you throughout your journey with QuickCliQ
  • QuickCliQ Support agents are also available to assist you by calling 1300 11 66 37 or emailing support@quickcliq.com.au Monday – Friday 7.30am – 4pm
  • Go to MEAL ORDER Tab
  • Find section entitled Reports, Lists and Labels
  • Select desired Report
  • Select date range and appropriate filters
  • Click search
  • Export to PDF and print
  • Go to Menu Tab
  • Select product and click on Edit
  • Make required change and Click Save
  • Go to Menu Tab
  • Click on “Manage Special Events”
  • Click on Add New Special Event
  • Enter the Name and Date of Event and the cut-off date and time, click Submit
  • Click on Products to select menu items for the event
  • Select menu items by checking box in the Add to this Event column
  • Go to UNIFORMS Tab
  • Click Add New Uniform
  • Enter Product name and details
  • Enter Sizes
  • Enter Shipping Options
  • Select FINISH
  • Go to UNIFORMS Tab
  • Locate item to edit
  • Select EDIT
  • Select blue edit button for area that needs editing
  • Make required changes
  • Select UPDATE
  • Go to Meal Order Tab
  • Select Search Meal Orders
  • Search appropriate date
  • Find relevant order
  • Click Cancel Order/Issue Refund
  • Go to Calendar Tab
  • Use check box to close/open days of week
  • Click on individual date in calendar to close singular days
  • Close days are listed on the right, click to re-open if required
  • Go to ORDERS Tab
  • Search for order
  • If order is Pending, in status box change to Cancel & Refund, Select CHANGE
  • If order was Completed, but funds are yet to be transferred from QuickCliQ, you will have the option to click Issue Refund.
  • Once funds transferred from QuickCliQ a manual refund is required, please contact QuickCliQ Support by emailing support@quickcliq.com.au Monday – Friday 7.30am – 4pm

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