FAQs for Parents & Schools

Upon sign up you are assigned an Account Manager to guide you through the onboarding process and support you throughout your journey with QuickCliQ.

QuickCliQ Support agents are also available to assist you by calling 1300 11 66 37 or emailing support@quickcliq.com.au Monday – Friday 7.30am – 4pm.

• Go to MEAL ORDER Tab
• Find section entitled Reports, Lists and Labels
• Select desired Report
• Select date range and appropriate filters
• Click search
• Export to PDF and print

• Go to Menu Tab
• Select product and click on Edit
• Make required change and Click Save

• Go to Menu Tab
• Click on “Manage Special Events”
• Click on Add New Special Event
• Enter the Name and Date of Event and the cut-off date and time, click Submit
• Click on Products to select menu items for the event
• Select menu items by checking box in the Add to this Event column

• Go to UNIFORMS Tab
• Click Add New Uniform
• Enter Product name and details
• Enter Sizes
• Enter Shipping Options
• Select FINISH

• Go to UNIFORMS Tab
• Locate item to edit
• Select EDIT
• Select blue edit button for area that needs editing
• Make required changes
• Select UPDATE

• Go to Meal Order Tab
• Select Search Meal Orders
• Search appropriate date
• Find relevant order
• Click Cancel Order/Issue Refund

• Go to Calendar Tab
• Use check box to close/open days of week
• Click on individual date in calendar to close singular days
• Close days are listed on the right, click to re-open if required

• Go to ORDERS Tab
• Search for order
• If order is Pending, in status box change to Cancel & Refund, Select CHANGE
• If order was Completed, but funds are yet to be transferred from QuickCliQ, you will have the option to click Issue Refund.
• Once funds transferred from QuickCliQ a manual refund is required, please contact QuickCliQ Support by emailing support@quickcliq.com.au Monday – Friday 7.30am – 4pm

• Click on Register at the top of the page
• Enter your details and click finish
• You will receive an activation email – click link provided
• You are now ready to log in to your QuickCliQ account
• Add Students/Users to your account. This could be your children (students), or yourself if you are a staff member

• On the login page click link “Forgot your password”
• Enter your email address and click request password to receive a link to reset your password

• Click on Add Student
• Complete details, ensuring you have selected the correct school or institution
• Click Next

• Click on the STUDENT tab and apply the changes required
• Select student from the dropdown box and click UPDATE STUDENT
• You can update student details, transfer funds to the student account, add a student or smart rider card and change the students account password

• Click on the Add Credit button and follow the prompts,
• QuickCliQ accepts payment via Credit Card (Visa, Mastercard and Amex), PayPal or Direct Debit (Australian Bank Account)
• The processing of payments is securely completed by Ezidebit, a payment company with over 27,000 customers across Australia and New Zealand that has the highest level of PCI DSS compliance. For more information on Ezidebit click here 
• Click Save to link the card to the QuickCliQ student account

• Our “Pay as You Go” function means you can pay for any items at the time of ordering
• QuickCliQ accepts payment via Credit Card (Visa, Mastercard and Amex), PayPal or Direct Debit (Australian Bank Account)
• The processing of payments is securely completed by Ezidebit, a payment company with over 27,000 customers across Australia and New Zealand that has the highest level of PCI DSS compliance. For more information on Ezidebit click here

Meals
Select the MEAL ORDER button and follow the prompts

Uniforms
Go to the UNIFORMS tab and follow the prompts

School fundraising and events
Go to the EVENTS tab and follow the prompts

• If you require an order but have missed the cut off time, QuickCliq maybe able to help but it is at the discretion of your canteen.
• Please contact QuickCliq directly on 1300 11 66 37.
• We will take the order details and contact the canteen.
• You canteen will advise our Support team whether they would accept the late order or not.
• There must be available credit on your account for QuickCliq to take the order
• Account holders will be charged a Late Order Fee for ALL meal orders placed by QuickCliq, outside of the standard ordering platform, plus the standard booking fee.

• Double check your order confirmation email to ensure date was correct
• You can also check the order in the “transactions” section of your account online
• If the order was placed successfully, email the order details to support@quickcliq.com.au along with an explanation of the issue encountered
• QuickCliq will investigate with your canteen and provide reimbursement in the form of a voucher if approved by the canteen
• Please click here for the QuickCliq refund policy.

• Before cut-off time: Login to your account and select ACTIVE/CANCEL ORDERS. Locate your order and select CANCEL on the right-hand side of the order (you may need to scroll across to see the cancel link).
• After cut-off time: Contact QuickCliq on 1300 11 66 37 or your canteen directly. Cancelling orders after cut-off time will be at the canteen’s discretion
• PLEASE NOTE: booking fees for all orders are non-refundable
• Please click here for the QuickCliq refund policy.

• Create Meal Order as above
• In the Confirm Meal Order Section enter the voucher number
• Click pay and place order to complete order as usual (please note no change is given if full amount of voucher is not used).

• As a business, we need to cover our costs just the same as other, similar services to ours have been doing for many years.
• We are proud to say we are still one of the cheapest solutions in market.
• QuickCliQ applies the booking fee once per student per order, including over multiple breaks (morning tea and lunch).

• Click on the PROFILE tab
• Navigate to box entitled Account Balance Refund and Close Account
• Select Refund Request to obtain a refund of any existing credit left on the account
• Please click here for the QuickCliq refund policy.

• Click on the PROFILE tab
• Navigate to box entitled Account Balance Refund and Close Account
• Select Close Account – this action will also request a refund of any existing credit left on the account