FAQs for Parents & Schools

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FAQs for Parents & Schools

FAQs for Parents & Schools

Here are some frequently asked questions to help you get started

 

Schools

Answers to the most commonly asked questions are below:

 

FAQs for Schools

Getting started
Equipment required
Fees & charges
Ongoing help & support
Printing a canteen order
Change menu
Adding a menu
Adding new uniform items
Editing uniform items
Cancel meal orders
Manage Calendar
Cancel uniform orders

Still have questions? 

 

 

Parents & Caregiver FAQs

Answers to the most commonly asked questions are below:

 

FAQs for Parents & Caregivers

How to register
Can co-parents set up an account for the same student
Forgot password
Add a student
Change student details
Top up your account
Pay as you go
Placing an order
Missed cut-off time
Order/Items incorrect or not received
Cancelling orders
Redeem voucher
Order Fee explained
Credit refund
Cancelling account

 

How do I order for multiple children with a single order?
Can I order meals for all my children at once?
Can I choose different menu items for each child?
How do I know the cost breakdown for each child's order?
Can I still place separate orders if needed?
If one of my children attends a different school from the other’s, can I still include them in the same single order?

Still have questions?